Frequently Asked Questions

We support you every step of the way. We are more than a directory of therapists. Our admin team responds to your enquiry, helps you understand your options and works with our therapists to arrange appropriate support as quickly as possible.

City of London Therapy Centre was created after our founder experienced a five-week wait for a response while seeking bereavement therapy.

We believe people should not be left waiting and uncertain after reaching out for help, especially when they may already be struggling. Our aim is to provide a more responsive, personal and supported route into therapy.

Our service is for adults seeking support with their mental health, emotional wellbeing, relationships, bereavement, work-related difficulties or other personal concerns.

Therapy may help with anxiety, depression, low mood, stress, bereavement, trauma, relationship difficulties, workplace pressures, self-esteem, identity, loneliness and major life changes.

Each therapist has different areas of experience, and our team can help you find someone suitable.

You can browse our therapist profiles or submit an enquiry and ask our team for help.

We will consider the support you are looking for, your preferences, your availability and whether you would prefer online or in-person appointments.

You do not need to decide on your own.

Tell us what you are experiencing and what you would like help with. A therapist can listen, explain the available options and advise you on the type of support that may be most appropriate.

No. An initial conversation does not commit you to working with that therapist.

The therapist can listen to what you are experiencing, answer your questions and advise you on the type of support that may be most suitable. This could include psychotherapy, counselling or hypnotherapy.

They may also recommend another therapist, a specialist service or support through the NHS. The purpose of the conversation is to help you understand your options and decide on the right next step.

Yes. You can enquire about a specific therapist or ask our team to recommend someone based on your needs, preferences and availability.

Yes. You can tell us about any preferences when you make your enquiry. We will do our best to find a suitable match, subject to availability.

The relationship between you and your therapist is important.

You can contact our admin team if the match does not feel right. We will listen to your concerns and help you consider another suitable therapist.

Our therapist profiles clearly explain each therapist’s qualifications, professional memberships, experience and areas of specialism.

We will be honest if we believe another service would be more appropriate.

Where possible, we will explain your options and signpost or refer you towards suitable support, which may include the NHS or another specialist service.

Complete our confidential enquiry form and provide a brief description of the support you are looking for.

A member of our admin team will review your enquiry and contact you about the next steps.

Our admin team will contact you to understand your needs, answer your initial questions and help identify a suitable therapist.

We will then support you with arranging your first appointment.

We aim to respond promptly and ensure that you are not left without an update. We aim to respond within one working day.

This depends on your availability, the type of support you need and which therapists are available.

Our admin team will work with you to arrange the earliest suitable appointment.

Yes. Our admin team can answer practical questions and explain how the service works before you decide whether to arrange an appointment.

You may also be offered an initial conversation with a therapist to discuss your needs and possible options.

Yes. Our admin team is there to guide you from your first enquiry to your appointment.

We want you to know what is happening, who you will be seeing and what to expect next.

No. You can ask our team to help identify an appropriate therapist and coordinate the next steps.

This means you do not have to repeatedly contact different therapists while you are already dealing with something difficult.

Our admin team will keep you informed.

We will tell you if we need more information, when a therapist has been identified and how your appointment will be arranged.

We will explain the available alternatives and help you explore another suitable therapist rather than leaving you to restart the search on your own.

Yes, where available. You can request online or in-person therapy when you submit your enquiry.

Some therapists may offer appointments outside standard working hours.

Availability varies, so include your preferred days and times when you make your enquiry.

A standard individual therapy session usually lasts around 50 minutes, although this may vary depending on the therapist and type of support.

The exact session length will be confirmed before you book.

Many people attend weekly, but the frequency will depend on your needs, availability, and the type of therapy or therapist.